Privacy Policy

1. Introduction

Swaraj Solar India, A Unit of FG Enterprises ("Swaraj Solar", "we", "our", or "us").

At Swaraj Solar, we respect your privacy and are committed to protecting the personal information you share with us through our website, https://www.swarajsolar.com/, and through our customer service channels.

This Privacy Policy explains what information we collect, how we use and protect it, when we may share it, and what choices you may have regarding your personal information.

By using our website or submitting your information through our enquiry forms, solar calculator, telephone, email, or WhatsApp, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek it separately and appropriately.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information.

A. Personal and Contact Information

• • Full name.
• • Mobile number and telephone number.
• • Email address.
• • Residential, business, or solar installation address.
• • Village, locality, district, state, and PIN code.

B. Solar Project and Electricity Information

When you use our solar calculator, request a quotation, or enquire about solar installation, we may collect:

• • Monthly electricity bill amount and electricity consumption in units (kWh).
• • Electricity connection type.
• • Roof type and installation details.
• • Location and property-related information needed to assess solar feasibility.
• • Solar system requirements, project specifications, and service preferences.

C. Documents and Installation Information

If you proceed with a solar installation or related services, we may request relevant documents where necessary for project execution, customer verification, regulatory approvals, or government subsidy applications. These may include electricity bills, identity documents, property-related documents, or bank-related documents.

We will request such information only where reasonably necessary for the relevant service or legal requirement. Please provide sensitive documents only through an appropriate, secure channel.

D. Technical and Usage Information

Depending on our website configuration and your browser settings, we may collect IP address, browser type, operating system, device information, pages visited, time spent on the website, referral sources, and cookie-related information.

3. How We Use Your Information

We may use your information for the following purposes:

• 1. To respond to enquiries and requests for quotations.
• 2. To calculate estimated solar system capacity, installation costs, potential savings, and return on investment.
• 3. To assess the suitability of solar installations for residential, commercial, industrial, or agricultural properties.
• 4. To arrange site inspections, consultations, installation, maintenance, and after-sales support.
• 5. To communicate with you regarding project updates, appointments, payments, warranties, and customer service.
• 6. To assist with relevant government approvals, subsidy applications, or utility documentation when requested or otherwise lawfully required.
• 7. To improve our website, solar calculator, services, and customer experience.
• 8. To prevent fraud, protect our website, and maintain information security.
• 9. To comply with applicable legal, regulatory, accounting, and record-keeping obligations.
• 10. To send promotional messages or offers about our products and services where permitted by law and, where required, with your consent.

We will not use your personal information for purposes incompatible with those described in this policy unless we obtain the required consent or have another lawful basis to do so.

4. Solar Calculator and Estimated Results

Our website may provide a solar calculator that generates estimates based on information such as your electricity bill, monthly consumption, connection type, roof type, and location.

The information you submit may be used to generate a solar recommendation or report and to contact you regarding your enquiry.

Solar capacity, installation cost, government subsidy, electricity savings, environmental impact, and return-on-investment figures are estimates and may vary according to actual site conditions, electricity tariffs, equipment specifications, applicable government policies, and other factors.

Submitting information to the solar calculator does not, by itself, constitute a confirmed order or guarantee eligibility for a government subsidy.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, understand website performance, and improve the user experience.

If analytics or advertising technologies are enabled, they may collect certain usage and device information in accordance with their configuration and applicable law.

You can manage cookies through your browser settings and, where provided, our website's cookie preference controls. Disabling certain cookies may affect some website functions.

Where required, we will obtain consent before using non-essential cookies or similar technologies.

6. Sharing and Disclosure of Information

We do not sell your personal information to third parties.

We may share relevant information with the following categories of recipients when necessary and lawful:

• • Service providers: Website hosting providers, IT support providers, communication platforms, and other vendors who help us operate our business.
• • Installation and project partners: Technicians, contractors, equipment suppliers, or service partners involved in delivering your solar project.
• • Government authorities and utility providers: Relevant agencies, electricity distribution companies, or authorised entities when required for approvals, net metering, subsidy processing, or legal compliance.
• • Communication and technology providers: Providers of email, telephone, WhatsApp, customer relationship management, analytics, or similar services, where used.
• • Professional advisers: Legal, accounting, audit, or compliance professionals where necessary.
• • Authorities and other parties: Where disclosure is required by law, a valid legal process, or necessary to protect our rights, customers, systems, or property.

We expect service providers handling personal information on our behalf to protect it appropriately and use it only for authorised purposes.

7. WhatsApp and Other Communication Channels

If you contact us through WhatsApp, telephone, email, or another third-party communication service, your communications may be processed by that service provider under its own privacy terms.

We may use the contact details you provide to respond to your enquiry, share requested quotations, arrange site visits, or provide service updates.

Promotional communications will be sent subject to applicable consent and communication requirements. You may request that we stop sending promotional messages at any time.

Please avoid sharing unnecessary sensitive personal information through ordinary messaging channels.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, delivering services, maintaining project records, resolving disputes, and meeting legal or regulatory obligations.

Retention periods may differ depending on the nature of the information and the purpose for which it was collected.

When personal information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal obligations and legitimate record-retention requirements.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Depending on the nature of the information and our systems, these measures may include access restrictions, secure hosting, appropriate staff access controls, and safeguards for data transfers.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

10. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

• • Request information about the personal data we process about you.
• • Request correction or updating of inaccurate or incomplete information.
• • Request deletion of personal information where legally permissible.
• • Withdraw consent where processing is based on consent.
• • Raise a grievance or privacy-related complaint.
• • Opt out of promotional communications.
• • Exercise other rights available under applicable data protection law.

To exercise a right, please contact us using the details in the Contact Us section below.

We may need to verify your identity before processing a request. Certain information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.

11. Children's Privacy

Our website and solar services are primarily intended for adults, property owners, businesses, and other persons seeking solar energy solutions.

We do not knowingly collect children's personal data in circumstances where such collection is prohibited by applicable law. Where processing children's personal data is legally permitted only subject to parental or guardian consent or other safeguards, we will follow the applicable requirements.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, government portals, payment services, communication platforms, or other external resources.

We do not control the privacy practices, security, or content of independent third-party websites. Any information you provide directly to those services is subject to their respective privacy policies and terms.

We encourage you to review the applicable policies before submitting personal information to third parties.

13. International Processing

Some of our technology, hosting, analytics, or communication service providers may process information outside your state or country.

Where personal information is transferred or processed across borders, we will take the measures required under applicable law, including any applicable restrictions, safeguards, or government directions.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technology, or legal requirements.

The revised policy will be published on this page with an updated "Last Updated" date. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a complaint regarding the handling of your personal information, please contact us:

16. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of India, including applicable data protection and information technology laws, as amended from time to time.

Any disputes relating to this Privacy Policy shall be handled in accordance with applicable Indian law and the jurisdiction of the competent courts, subject to any mandatory legal requirements.